Christine Beckman, associate professor of management and organization, earned her PhD from Stanford University. She focuses her research on organizational learning and change, entrepreneurship and social entrepreneurship (for-profit and education), social and interorganizational networks, organizational growth and survival, and technology and communication.
Read the spring 2014 issue of Research @ Smith.
Research presented at the third annual Journal of Accounting and Public Policy Conference in College Park, Md., shows how the expectation of a safety net — which comes with strings attached — actually reins in shareholders and managers with limited liability.
Roland Rust, executive director of the Center for Excellence in Service, has just published The Handbook of Service Marketing Research. This volume brings together an all-star team of leading researchers in service marketing to explore many of the hottest topics in service marketing today. Cutting-edge topics include: customer relationships and loyalty, customer-centered metrics, managing customer contacts, product and pricing, digital service marketing, rethinking the marketing function, and service for society.
The University of Tampere in Finland partnered with the Center for Excellence in Service (CES) to offer an executive education program focusing on service marketing and management.