Smith Business Close-Up
Hospitals Waste Billions Due to Poor Communication
Broadcast Dates:
Thursday, March 19, 2009, 7:30 p.m.
Sunday, March 22, 2009, 7:30 a.m.
Monday, March 23, 2009, 4:30 a.m.
Researchers from the University of Maryland’s Robert H. Smith School of
Business put a price tag on the cost of poor communication in U.S. hospitals at
$25 billion per year – wasting nearly as much money as they make every year.
In this edition of Smith Business Close-Up with the University of
Maryland’s Robert H. Smith School of Business, Kenyon Crowley,
assistant director of the Center for Health Information and
Decision Systems (CHIDS), discusses the center’s new research that is the
first to quantify the economic impact of a health care system rife with
communication delays and failures. Among key findings was unnecessary hospital
stays, such as time spent waiting to see a physician or specialist, account for
77 percent of total losses.
As an academic research center with collaboration from industry and
government affiliates, CHIDS it is designed to research, analyze, and recommend
solutions to challenges surrounding the introduction and integration of
information and decision technologies into the health care system.
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Smith Business Close-Up is co-produced by the Robert H. Smith School of
Business and Maryland Public Television. The television segment focuses on the latest thinking in business management,
and features in-depth interviews with Smith School faculty and other members of
the school’s community of business leaders.
Where to watch
Smith Business Close-Up can be seen bi-weekly on Maryland Public
Television's Your Business and Money. The program airs at 7:30 p.m. on
Thursdays and is repeated the following Sunday at 7:30 a.m. and Monday at 4:30
a.m. on public television stations throughout Maryland and the Washington, D.C.,
metropolitan region, including:
 WMPB-TV (Ch. 67), Baltimore
WMPT-TV (Ch. 22), DC metro/Annapolis
WCPB-TV (Ch. 28), Salisbury
WFPT-TV (Ch. 62), Frederick
WWPB-TV (Ch. 31), Hagerstown
WGPT-TV (Ch. 36), Oakland
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