Special Opportunity for Smith School Students, Alumni & Friends

Gaining & Retaining Customers: Tactics & Tips from the Experts
When: Feb 22, 2006 - 7:30 - 9:30 a.m.
Where: McLean, VA, Hilton

Featuring:
Tien Wong CEO, Opus8 & Entrepreneur-in-Residence at the Smith School
Tom Rocca President, KPI Group
Chip Overstreet President & CEO, Encover
Juan Navarro COO, SER Solutions
Duke Chung CEO, Parature

The future of your business depends on your customers and if you're not making them happy, someone else will. The Smith School has teamed up with ExecutiveBiz and a panel of customer relationship management experts to reveal what's working and what's not. This special event will also provide tactical advice on measuring the effectiveness of your customer service efforts, and help you establish a consistent, branded customer experience.

All students and alumni of the Robert H. Smith School of Business qualify for the promotional discount rate of $45 (vs. $60 for non-members). The Smith School is devoted to bringing you quality content designed to give you the tools to succeed. We hope you will join us for this informative and interactive event. Be sure to use promotion code ssdc206 for the Smith School discount.

Start increasing your bottom line and register online today!