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Research@Smith: Spring 2006

May 01, 2006
World Class Faculty & Research

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Increased Customer Satisfaction Increases Stock Price

Most business managers understand intuitively that satisfied customers are the key to a business’ long term success. Changes in a company’s customer satisfaction should be a leading indicator of changes in their expected earnings, and changes in expected earnings are immediately reflected in stock prices.

Trade-Based Analysis of Momentum

The phenomenon of momentum—that stocks which increase in price one year will tend to continue to increase in price over the next year, and that stocks which decrease in price one year will continue to decrease in price over the next year—has intrigued researchers for a long time.

Learning from Heterogenous Experience

When it comes to developing strategic organizational processes, experience may not be the best teacher.

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About the University of Maryland's Robert H. Smith School of Business 

The Robert H. Smith School of Business is an internationally recognized leader in management education and research. One of 12 colleges and schools at the University of Maryland, College Park, the Smith School offers undergraduate, full-time and part-time MBA, executive MBA, online MBA, MS in business, PhD and executive education programs, as well as outreach services to the corporate community. The school offers its degree, custom and certification programs in learning locations in North America and Asia.