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Research@Smith: Fall 2012

Nov 01, 2012
World Class Faculty & Research

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Capitalism as Crime Prevention
Capital controls spur black markets and murder rates.

To Be or Not to Be…More Productive
Lower customer service productivity can often lead to a better bottom line.

Hostile Customer Encounters
Managers can mitigate the effects that verbally abusive customers have on employees.

Room for Equity?
High-level female leadership can neutralize the gender wage disparity.

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Dean's Column

About the University of Maryland's Robert H. Smith School of Business 

The Robert H. Smith School of Business is an internationally recognized leader in management education and research. One of 12 colleges and schools at the University of Maryland, College Park, the Smith School offers undergraduate, full-time and part-time MBA, executive MBA, online MBA, MS in business, PhD and executive education programs, as well as outreach services to the corporate community. The school offers its degree, custom and certification programs in learning locations in North America and Asia.