In a study conducted for the INFORMS Society for Marketing, an article by Roland Rust, David Bruce Smith Chair in Marketing, executive director of the Center for Excellence in Service, and chair of the Smith School’s marketing department, published in the Journal of Marketing in 1995, was chosen as one of the 20 most influential marketing articles of the past 25 years. The article is entitled “Return on Quality: Making Service Quality Financially Accountable,” with co-authors Anthony Zahorik and Timothy Keiningham.
Debra Shapiro, Clarice Smith Professor of Management and Organization, has two papers accepted in the Academy of Management meeting’s 2007 Best Paper Proceedings, one selected by the Organizational Behavior Division and the other by the Conflict Management Division.
P.K. Kannan, Harvey Sanders Associate Professor of Marketing, has been appointed to the editorial board of Marketing Science.
Gilad Chen, associate professor of management and organization, has been appointed to the editorial boards of Personnel Psychology and Organizational Research Methods.
Gurdip S. Bakshi, Dean’s Professor of Finance, and Steve Heston, associate professor of finance, were appointed to the editorial board of the Journal of International Business Studies.
Zhi-Long Chen, associate professor of management science, was appointed associate editor of the Journal of Scheduling.
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