Smith alumnus Bob Johnson, Chief Service Officer of Sprint Nextel and pioneer of the wireless industry, helped his company turn around its customer satisfaction ratings by focusing on solving customers' issues on the very first phone call, according to a recent article published by the Wall Street Journal.
Johnson been on the front lines of major organizational changes, including mergers and acquisitions of historic proportions. As vice-chair of the Smith School’s Advisory Board, Johnson has been instrumental in helping the board meet a $10 million challenge for the university’s Great Expectations campaign and helped establish a new Advisory Board scholarship fund. He will become chair of the board in July and is chairing the membership committee. Johnson will be honored with the Smith School’s Distinguished Alumnus Award for 2011, given by the alumni association. Johnson gave the Smith School's winter commencement address on Dec. 19, 2010.
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About the University of Maryland's Robert H. Smith School of Business
The Robert H. Smith School of Business is an internationally recognized leader in management education and research. One of 12 colleges and schools at the University of Maryland, College Park, the Smith School offers undergraduate, full-time and flex MBA, executive MBA, online MBA, business master’s, PhD and executive education programs, as well as outreach services to the corporate community. The school offers its degree, custom and certification programs in learning locations in North America and Asia.