Twitter can be a brutal world for customer-service workers, since complaints get aired not just with great vitriol but also very publicly. All companies take virtual punches to the gut, and they have to decide how to respond. "I am so sick of @ATT not working!" "Sitting on the Tarmac at DFW waiting for a gate! Late again #americanairlines." New research from Smith School professor Liye Ma finds that intervening to
The University of Maryland’s Robert H. Smith School of Business is happy to welcome nine new faculty members for the 2015-2016 academic year.
The Obama administration is taking aim at a job killer that doesn't get a lot of attention: Excessive occupational licensing. Not the sexiest topic, granted, but livelihoods are made or dashed by it — and it's an area where the president is finding common ground with conservatives. Smith School professor Siva Viswanathan challenges the notion that licensing is even the best way to protect consumers from incompetent
Berkshire Hathaway’s $32.6 billion buyout of Precision Castparts Corp. represents the Warren Buffett conglomerate’s largest-ever takeover. But it also “exemplifies Buffett’s determination to find cheap and out-of-favor companies with a history of strong earnings and high barriers to competition,” reports the Omaha World-Herald, paraphrasing Smith School professor David Kass.
An author from the University of Maryland’s Robert H. Smith School of Business was showcased recently at the Taj Mahal Palace Hotel in Mumbai for his book on Tata Group’s iconic transformation. The event for invited reporters included Tata Group senior executives.
About the University of Maryland's Robert H. Smith School of Business
The Robert H. Smith School of Business is an internationally recognized leader in management education and research. One of 12 colleges and schools at the University of Maryland, College Park, the Smith School offers undergraduate, full-time and part-time MBA, executive MBA, online MBA, specialty masters, PhD and executive education programs, as well as outreach services to the corporate community. The school offers its degree, custom and certification programs in learning locations in North America and Asia.