Fall 2016 edition of Smith Business magazine.
Don’t let your guard down just because a customer service agent has a disarming smile. New research from Smith School professor Hui Liao shows that companies can be friendly and unscrupulous at the same time. "Service climate is distinct from ethical climate," she says. “It’s possible to do harm, but to do it in a nice way.” Some companies even use flattery and attentiveness to compensate for their
On Oct. 17, 2016, undergraduate students at the University of Maryland’s Robert H. Smith School of Business who are in the Hospitality Business Fellows (HBF) program traveled a few miles down the road to visit the headquarters of Chesapeake Hospitality, a nationally-recognized hotel management company.
Air passengers are poised for improved baggage handling as a result of a broader set of forthcoming rule changes from the U.S. Department of Transportation. Smith School professor Martin Dresner says the new rules won't significantly hurt airlines, which already do a pretty good job of delivering bags reliably and on time. He says one possible winner might be Southwest Airlines.
It’s that time again—time to refresh the photo gallery that hangs in Van Munching Hall, home of the University of Maryland’s Robert H. Smith School of Business. The school’s previous photo contests in 2012 and 2014 boasted more than 700 entries. Do you have the next winning picture? Winning photos will be displayed in Van Munching Hall and featured in the spring 2017 issue of Smith Business magazine.
About the University of Maryland's Robert H. Smith School of Business
The Robert H. Smith School of Business is an internationally recognized leader in management education and research. One of 12 colleges and schools at the University of Maryland, College Park, the Smith School offers undergraduate, full-time and part-time MBA, executive MBA, online MBA, specialty masters, PhD and executive education programs, as well as outreach services to the corporate community. The school offers its degree, custom and certification programs in learning locations in North America and Asia.