Roland Rust, executive director of the Center for Excellence in Service, has just published The Handbook of Service Marketing Research. This volume brings together an all-star team of leading researchers in service marketing to explore many of the hottest topics in service marketing today. Cutting-edge topics include: customer relationships and loyalty, customer-centered metrics, managing customer contacts, product and pricing, digital service marketing, rethinking the marketing function, and service for society.
The University of Tampere in Finland partnered with the Center for Excellence in Service (CES) to offer an executive education program focusing on service marketing and management.
COLLEGE PARK, Md. — Starting this summer, the University of Maryland’s Robert H. Smith School of Business, Office of Executive Programs, will direct the U.S. Customs and Border Protection Leadership Institute.
U.S. Army veteran and educator Joseph Guy Mattingly Jr., a professor emeritus and longtime undergraduate director at the University of Maryland’s Robert H. Smith School of Business, died May 17, 2014, at his home in Annandale, Va. He was 84.
On October 8th, 2014 the Dedication to Community Tour (D2C) will be partnering with the Robert H. Smith School of Business Undergraduate Program and the Smith Undergraduate Student Association (SUSA) to provide more than 300 students from the University of Maryland with the unique opportunity to engage in a deeply substantive dialogue with world-class business leaders who have reached the pinnacle of success in their respective industries.
About the University of Maryland's Robert H. Smith School of Business
The Robert H. Smith School of Business is an internationally recognized leader in management education and research. One of 12 colleges and schools at the University of Maryland, College Park, the Smith School offers undergraduate, full-time and part-time MBA, executive MBA, online MBA, MS in business, PhD and executive education programs, as well as outreach services to the corporate community. The school offers its degree, custom and certification programs in learning locations in North America and Asia.