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Conference Co-Chairs
Hank Lucas
 Professor
Lucas is the Robert H. Smith Chair in Information Systems. His research
interests include the impact of information technology on organizations, IT
in organization design, electronic commerce, and the value of information
technology. A prolific researcher, he has authored 11 books as well as
monographs and more than 70 articles in professional periodicals on the
impact of technology, information technology in organization design, the
return on investments in technology, implementation of information
technology, expert systems, decision-making for technology, and information
technology and corporate strategy. His most recent books include
Information Technology and the Productivity Paradox: Assessing the Value of
Investing in IT (Oxford University Press, 1999) and The T-Form
Organization: Using Technology to Design Organizations for the 21st Century
(Jossey-Bass, 1996) and Strategies for E-Commerce and the Internet,
(MIT Press. 2002).
He was the vice president of publications for the Association for
Information Systems (AIS) from 1995-1998 and editor-in-chief of the AIS
electronic journals, Communications of AIS and Journal of AIS
from 1998-2002.
P.K. Kannan
 P.
K. Kannan is Harvey Sanders Associate Professor of Marketing at the Robert
H. Smith School of Business at the University of Maryland. He is the
Director for the Center of Excellence in Service. His current research
stream focuses on new product/service development, design and pricing
digital products and product lines, marketing and product development on the
Internet, e-service, and customer relationship management (CRM) and customer
loyalty. He has received several grants from National Science Foundation
(NSF), Mellon Foundation, SAIC, and PricewaterhouseCoopers for his work in
this area and research papers have been published in Marketing Science,
Management Science, Journal of Marketing Research, and Communications of the
ACM. Dr. Kannan was a panelist in the NSF Workshop on Research Priorities in
e-Commerce (1998) and a Fellow of the AMA Consortium on e-Commerce (2001).
Dr. Kannan serves on the editorial boards of the Marketing Science,
Journal of Marketing, Journal of the Academy of Marketing Science, Journal
of Service Research, and International Journal of Electronic Commerce. Dr.
Kannan has served as the Chair for the American Marketing Association SIG on
Marketing Research.
Susan Taylor
 Dr.
Susan Taylor is Dean’s Professor of Human Resources and Co-Director of the
Center for Human Capital, Innovation and Technology (HCIT) at the Robert H.
Smith School of Business. She earned her doctorate from Purdue University in
I/O Psychology and has also been a visiting faculty member at the Amos Tuck
School, Dartmouth College, University of Washington, Seattle, the School of
Administration at Boconni University, Milan Italy, and the London Business
School. Taylor’s research has examined organizational recruitment,
performance feedback and appraisal, the organizational justice within human
resource systems, executive careers, and the changing nature of the exchange
relationship between employees and their organizational employees. Her
current work is examining the fit between firms’ IT strategies, their HR
strategies and individual IT worker characteristics, the innovation process,
and middle managers’ and frontline employees’ roles in the success of
large-scale organizational change. Taylor is currently a member of the
Academy of Management’s Board of Governors, and a Fellow of the Society of
Industrial/Organizational Psychology (SIOP).
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