Dr. Janet Wagner
Director, Center for Excellence
Ph.D., Kansas State
Robert H. Smith School of
3463 Van Munching Hall
University of Maryland
College Park, MD 20742
Phone: (301) 405-2126
Joined University of Maryland
Selected Honors & Awards
Selected Journal Articles
Mathwick, C., J. Wagner, and R. Unni (2010),
“Computer-Mediated Customization Tendency and the Adaptive eService
Environment,” Journal of Retailing, March 2010, Vol. 86, Issue 1, pp.
R., A.K. . Smith and J. Wagner
(2003), “Striking the Right Balance:
Designing Service to Enhance
Journal of Service Research,
5 (4), 271-291.
Smith, A.K., R. Bolton, and J. Wagner, (1999), “A Model of Customer Satisfaction
with Service Encounters Involving Failure and Recovery,” Journal of Marketing
Research, September, 356-372.
Garner, T. and J. Wagner, (1991), “Economic Dimensions of Household Gift-Giving,”
Journal of Consumer Research, 18, December, 368-379.
*Wagner, J. and S. Hanna, (1983), “The Effectiveness of Family Life Cycle Variables
in Consumer Expenditure Research,” Journal of Consumer Research, 10, December,
*Honorable Mention, Ferber Award Competition for best paper based on a doctoral
dissertation in consumer behavior.