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Speaker
Series 2006-2007
Emotional Intelligence and Managerial Burnout
Stéphane Côté
Assistant Professor of
Organizational Behaviour
University of Toronto
Rotman School of Management
Friday, November 10, 2006,
9:30 - 11:00 AM
Room 1511
Stéphane
Côté is an assistant professor
of organizational behaviour and
human resource management at the
Joseph L. Rotman School of
Management at the University of
Toronto (e-mail:
scote@rotman.utoronto.ca). He
received his Ph.D. and M. A. degrees
in organizational psychology from
the University of Michigan and his
B. Sc. degree in psychology from
McGill University. His research
examining the effects of emotional
intelligence and emotion regulation
on job stress, job performance, and
leadership effectiveness has been
published in the Administrative
Science Quarterly, the Academy of
Management Review, the Journal of
Applied Psychology, and the Journal
of Personality and Social
Psychology. He teaches courses on
organizational behaviour, research
methods, and statistics.
Abstract:
This paper examines how
emotional intelligence and the
personality trait of introversion
are jointly associated with the
burnout of managers. We develop a
model that proposes negative
associations between emotional
intelligence and the emotional
exhaustion and depersonalization
dimensions of burnout that become
stronger as introversion increases.
We report the results of a study of
223 managers that supports our
hypotheses. Emotional intelligence
became more negatively associated
with emotional exhaustion and
depersonalization as introversion
increased. Also, emotional
exhaustion mediated the joint
association of emotional
intelligence and introversion with
depersonalization. We discuss the
theoretical and practical
implications of our model and
findings.
Curriculum Vita
Faculty Page at the University of
Toronto
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