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Faculty Profile
Hui Liao is an Associate Professor of Management and Organization at the
University of Maryland's Robert H. Smith School of Business. Before joining
Maryland, she was on the faculties of the Rutgers University and the
University of Illinois at Urbana-Champaign. She received her Ph.D with
concentrations in Organizational Behavior and Human Resources from the
University of Minnesota's Carlson School of Management, and her BA in
International Economics from the Renmin University of China.
Professor Liao’s current research interests include service
behavior/quality, leadership, high performance work systems, workforce
diversity, organizational justice and justice climate, and multilevel
theory and method. She has conducted field research in various cultural
settings including the United States, Mainland China, Hong Kong, Taiwan,
Japan, Europe, the UAE, and other cultural contexts, involving both small
business and multinational companies’ worldwide operations. Her work
received the Academy of Management's Dorothy Harlow Distinguished Paper
Awardand the Southern Management Association's Best Doctoral Student Paper
Award, was featured in the American Psychological Association's Press
Releases, and has appeared in the field’s top journals such as the Academy
of Management Journal, Journal of Applied Psychology, Organizational
Behavior and Human Decision Processes, Organization Science, and Personnel
Psychology.
Professor Liao currently serves as an Associate Editor for Personnel
Psychology, a top-tier journal in management and applied psychology.She
served on the editorial board for the Academy of Management Journal,
Journal of Applied Psychology and Journal of Management.Professor Liao was
the winner for the 2009 Distinguished Early Career Contribution Award from
the Society of Industrial and Organizational Psychology, and the winner for
the 2009 Early Career Achievement Award from the Human Resources Division
of the Academy of Management. Professor Liao was also a recipient of the 2008-2009 and 2010-2011 Top 15% Teaching Award from the Robert H. Smith School of Business.
In 2010, Professor Liao and co-authors received the Scholarly Achievement
Award from the Human Resource Division of the Academy of Management for
their paper, entitled, "Do they see eye to eye? Management and employee
perspectives of high performance work systems and influence processes on
service quality," published in the Journal of Applied Psychology.
Primary Research Areas
- Leadership
- Service Behavior/Quality
- Diversity and Inclusion
- Creativity and Proactivity
- Strategic Human Resource Management
- Cross-Cultural Management
Selected Publications
Raub, S., & Liao, H. (in press). Doing the right
thing without being told: Joint effects of initiative climate and general
self-efficacy on employee proactive customer service performance. Journal of
Applied Psychology.
Liu, D., Liao, H., & Loi, R. (in press). The dark side of leadership: A three-level investigation of the cascading effect of abusive supervision on creativity.
Academy of Management Journal.
Wang, M., Liao, H., Zhan, Y., & Shi, J. (2011). Daily customer
mistreatment and employee sabotage against customer: Examining emotion and
resource perspectives.
Academy of Management Journal, 54, 312-334.
McKay, P. F., Avery, D. R., Liao, H., & Morris, M. A.
(2011). Does
diversity climate lead to customer satisfaction? It depends on the
service climate and business unit demography. Organization Science,
22, 788-803.
Joshi, A., Liao, H., Roh, H. (2011). Bridging domains in workplace demography research: A review and reconceptualization.
Special Issue, “Walking New Avenues in Management Research Methods and Theories:
Bridging Micro and Macro Domains.” Journal of Management, 37, 521-552.
Liao, H., Liu, D., & Loi, R. (2010). Looking at
both sides of the social exchange coin: A social cognitive perspective on the
joint effects of relationship quality and differentiation on creativity.
Academy of Management Journal, 53, 1090-1109.
Chuang, C. H., & Liao, H. (2010). Strategic
human resource management in service context: Taking care of business by taking
care of employees and customers. Personnel Psychology, 63, 153-196.
Liao, H., Toya, K., Lepak, D, & Hong, Y. (2009). Do
they see eye to eye? Management and employee perspectives of high performance
work systems and influence processes on service quality. Journal of Applied
Psychology, 94, 371-391.
Joshi, A., Lazarova, M. B., & Liao, H. (2009).
Getting everyone on board: The role of inspirational leadership in
geographically dispersed teams. Organization Science, 20, 240-252.
Liao, H., Chuang, A., & Joshi, A. (2008). Perceived
deep-level dissimilarity: Personality antecedents and impact on overall job attitude,
helping, work withdrawal, and turnover. Organizational Behavior and Human
Decision Processes, 106, 106-124.
Liao, H., & Subramony, M. (2008). Employee customer
orientation in manufacturing organizations: Joint influences of customer proximity
and senior leadership team. Journal of Applied Psychology, 93, 317-328.
Liao, H., & Chuang, A. (2007). Transforming service
employees and climate: A multi-level multi-source examination of transformational
leadership in building long-term service relationships. Journal of Applied Psychology,
92, 1006-1019.
Liao, H. (2007). Do it right this time: The role of
employee service recovery performance in customer-perceived justice and customer
loyalty after service failures. Journal of Applied Psychology, 92, 475-489.
Lepak, D.P., Liao, H., Chung, Y., & Harden, E.
(2006). A conceptual review of human resource management systems in strategic
human resource management research. In J. Martocchio (Ed.), Research in
Personnel and Human Resources Management, Vol. 25, 217-271. Oxford, UK:
Elsevier.
Joshi, A., Liao, H., & Jackson, S. E. (2006). Cross-level
effects of workplace diversity on sales performance and pay. Academy of Management
Journal, 49, 459-481.
Liao, H., & Rupp, D. E. (2005). The impact of justice
climate and justice orientation on work outcomes: A cross-level multifoci framework.
Journal of Applied Psychology, 90, 242-256.
Liao, H., Joshi, A., & Chuang, A. (2004). Sticking
out like a sore thumb: employee dissimilarity and deviance at work. Personnel
Psychology, 57, 969-1000.
Liao. H., & Chuang, A. (2004). A multilevel investigation
of factors influencing employee service performance and customer outcomes.
Academy of Management Journal, 47, 41-58.
Glomb, T. M., & Liao, H. (2003). Interpersonal aggression
in work groups: Social influences, reciprocal and individual effects. Academy
of Management Journal, 46, 486-496.
Kammeyer-Mueller, J. D., Liao, H., & Arvey, R. D.
(2001). Downsizing and organizational performance: A review of the literature
from a stakeholder perspective. In G. R. Ferris (Ed.), Research in Personnel
and Human Resources Management, Vol. 20, 269-329. Stamford CT: JAI Press.
Honors and Awards
- Top 15% Teaching Award – MBA Teaching, Robert H. Smith School of
Business, University of Maryland, 2011
- Scholarly Achievement Award, HR Division, Academy of Management, 2010
- Top 15% Teaching Award, Robert H. Smith School of Business, University
of Maryland, 2009
- Early Career Achievement Award, HR Division, Academy of Management, 2009
- Distinguished Early Career Contributions Award, Society for Industrial
and Organizational Psychology, 2009
- Finalist, Best Conference Paper Award- Micro Paper Track of the International
Association for Chinese Management Research (IACMR), 2008.
- Academy of Management Best Paper Proceedings, 2004, 2006, 2007, 2009.
- Dorothy Harlow Distinguished Paper Award, Gender and Diversity in
Organizations Division, Academy of Management, 2006.
- OB Division Outstanding Reviewer, Academy of Management, 2006.
- Best Doctoral Student Paper Award, OB/OT/OD Division, Southern Management
Association, Atlanta, 2002.
Editorships & Editorial Boards
- 2010 – present, Associate Editor, Personnel Psychology
- 2007 – present, co-editor, Research in Personnel and Human Resources Management
- 2008 – 2010, member of the editorial board, Journal of Management
- 2008 – 2010, member of the editorial board, Journal of Applied Psychology
- 2006 – 2010, member of the editorial board, Academy of Management
Journal
Other Professional Service
- 2012 to present, Faculty Advisor, Asian Business Association – Maryland Chapter
- 2010 to present, Research Director, Center for Excellence in Service, Robert H. Smith School of Business
- 2010, Chair of the Caucuses Committee, Academy of Management Meeting.
- 2009, Panelist for the HR Division Doctoral Student Consortium, Academy
of Management Meeting.
- 2009, Discussant for the OB Division Doctoral Student Consortium,
Academy of Management Meeting
- 2008 - 2011, Member of the HR Division Executive Committee, Academy
of Management.
- 2008, Discussant for the OB Division and the HR Division Doctoral Student
Consortia, Academy of Management Meeting.
- 2007, Member of the OB Division Best Competitive Paper Award Committee,
Academy of Management.
- 2006, Member of the HR Division Ralph Alexander Best Dissertation Committee,
Academy of Management.
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