Faculty Profile

Hui Liao
Associate Professor

Ph.D., Carlson School of Management, University of Minnesota

4506 Van Munching Hall
College Park, MD 20742
Phone: (301) 405-9274
E-mail: hliao@rhsmith.umd.edu
Curriculum Vitae

 Hui Liao

Hui Liao is an Associate Professor of Management and Organization at the University of Maryland's Robert H. Smith School of Business. Before joining Maryland, she was on the faculties of the Rutgers University and the University of Illinois. She received her Ph.D. in Human Resources and Industrial Relations from the University of Minnesota's Carlson School of Management, and her BA in International Economics from the Renmin University of China. Professor Liao’s current research interests include service quality, leadership, high performance work systems, workforce diversity, organizational justice and justice climate, and multilevel theory and method. She has conducted field research in various cultural settings including the United States, Mainland China, Hong Kong, Taiwan, Japan, Europe, and other cultural contexts, involving both small business and multinational companies’ worldwide operations. Her work received the Academy of Management's Dorothy Harlow Distinguished Paper Award and the Southern Management Association's Best Doctoral Student Paper Award, was featured in the American Psychological Association's Press Releases, and has appeared in the field’s top journals and research series such as the Academy of Management Journal, Human Resource Management, Journal of Applied Psychology, Organizational Behavior and Human Decision Processes, Organization Science, Personnel Psychology, Research in Multilevel Issues, and Research in Personnel and Human Resources Management. Professor Liao currently serves as the Co-Editor for Research in Personnel and Human Resources Management, and serves on the editorial board for the Academy of Management Journal, Journal of Applied Psychology and Journal of Management. She is also a member of the Executive Committee for the Academy of Management’s Human Resources Division. Professor Liao was the winner for the 2009 Distinguished Early Career Contribution Award from the Society of Industrial and Organizational Psychology, and the winner for the 2009 Early Career Achievement Award from the Human Resources Division of the Academy of Management. Professor Liao is also a recipient of the 2009 Top 15% Teaching Award from the Robert H. Smith School of Business.

Primary Research Areas

  • Organizational Management and Service Quality: Linking Leadership, Strategy, HRM, Employees, Customers, and Shareholders
  • Diversity, Relational Demography, Socialization, and Team/Group Processes
  • Organizational Justice and Justice Climate
  • Multilevel Theory and Method

Selected Publications

Liao, H., Liu, D., & Loi, R. (in press). Looking at both sides of the social exchange coin: A social cognitive perspective on the joint effects of relationship quality and differentiation on creativity. Academy of Management Journal.

Chuang, C. H., & Liao, H. (in press). Strategic human resource management in service context: Taking care of business by taking care of employees and customers. Personnel Psychology.

Liao, H., Toyo, K., Lepak, D, & Hong, Y. (2009). Do they see eye to eye? Management and employee perspectives of high performance work systems and influence processes on service quality. Journal of Applied Psychology, 94, 371-391.

Joshi, A., Lazarova, M. B., & Liao, H. (2009). Getting everyone on board: The role of inspirational leadership in geographically dispersed teams. Organization Science, 20, 240-252.

Liao, H., Chuang, A., & Joshi, A. (2008). Perceived deep-level dissimilarity: Personality antecedents and impact on overall job attitude, helping, work withdrawal, and turnover. Organizational Behavior and Human Decision Processes, 106, 106-124.

Liao, H., & Subramony, M. (2008). Employee customer orientation in manufacturing organizations: Joint influences of customer proximity and senior leadership team. Journal of Applied Psychology, 93, 317-328.

Liao, H., & Chuang, A. (2007). Transforming service employees and climate: A multi-level multi-source examination of transformational leadership in building long-term service relationships. Journal of Applied Psychology, 92, 1006-1019.

Liao, H. (2007). Do it right this time: The role of employee service recovery performance in customer-perceived justice and customer loyalty after service failures. Journal of Applied Psychology, 92, 475-489.

Lepak, D.P., Liao, H., Chung, Y., & Harden, E. (2006). A conceptual review of human resource management systems in strategic human resource management research. In J. Martocchio (Ed.), Research in Personnel and Human Resources Management, Vol. 25, 217-271. Oxford, UK: Elsevier.

Joshi, A., Liao, H., & Jackson, S. E. (2006). Cross-level effects of workplace diversity on sales performance and pay. Academy of Management Journal, 49, 459-481.

Liao, H., & Rupp, D. E. (2005). The impact of justice climate and justice orientation on work outcomes: A cross-level multifoci framework. Journal of Applied Psychology, 90, 242-256.

Liao, H., Joshi, A., & Chuang, A. (2004). Sticking out like a sore thumb: employee dissimilarity and deviance at work. Personnel Psychology, 57, 969-1000.

Liao. H., & Chuang, A. (2004). A multilevel investigation of factors influencing employee service performance and customer outcomes. Academy of Management Journal, 47, 41-58.

Glomb, T. M., & Liao, H. (2003). Interpersonal aggression in work groups: Social influences, reciprocal and individual effects. Academy of Management Journal, 46, 486-496.

Kammeyer-Mueller, J. D., Liao, H., & Arvey, R. D. (2001). Downsizing and organizational performance: A review of the literature from a stakeholder perspective. In G. R. Ferris (Ed.), Research in Personnel and Human Resources Management, Vol. 20, 269-329. Stamford CT: JAI Press.

Honors and Awards

  • Top 15% Teaching Award, Robert H. Smith School of Business, University of Maryland, 2009
  • Early Career Achievement Award, HR Division, Academy of Management, 2009
  • Distinguished Early Career Contributions Award, Society for Industrial and Organizational Psychology, 2009
  • Finalist, Best Conference Paper Award- Micro Paper Track of the International Association for Chinese Management Research (IACMR), 2008.
  • Academy of Management Best Paper Proceedings, 2004, 2006, 2007, 2009.
  • Dorothy Harlow Distinguished Paper Award, Gender and Diversity in Organizations Division, Academy of Management, 2006.
  • OB Division Outstanding Reviewer, Academy of Management, 2006.
  • Best Doctoral Student Paper Award, OB/OT/OD Division, Southern Management Association, Atlanta, 2002.

Editorships & Editorial Boards

  • 2007 – present, co-editor, Research in Personnel and Human Resources Management
  • 2008 – present, member of the editorial board, Journal of Management
  • 2008 – present, member of the editorial board, Journal of Applied Psychology
  • 2006 – present, member of the editorial board, Academy of Management Journal

Other Professional Service

  • 2010, Chair of the Caucuses Committee, Academy of Management Meeting.
  • 2009, Panelist for the HR Division Doctoral Student Consortium, Academy of Management Meeting.
  • 2009, Discussant for the OB Division Doctoral Student Consortium, Academy of Management Meeting
  • 2008 - 2011, Member of the HR Division Executive Committee, Academy of Management.
  • 2008, Discussant for the OB Division and the HR Division Doctoral Student Consortia, Academy of Management Meeting.
  • 2007, Member of the OB Division Best Competitive Paper Award Committee, Academy of Management.
  • 2006, Member of the HR Division Ralph Alexander Best Dissertation Committee, Academy of Management.