Conference Committee

June 14 – June 17, 2012, University of Maryland, USA

Co-Chair – Roland T. Rust
Distinguished University Professor
David Bruce Smith Chair in Marketing
Executive Director, Center for Excellence in Service
University of Maryland, USA

Co-Chair – Janet Wagner
Associate Professor of Marketing
Director, Center for Excellence in Service
University of Maryland, USA

Co-Chair – Hui Liao
Associate Professor of Management
Research Director, Center for Excellence in Service
University of Maryland, USA

Sabine Moeller
Chair, AMA Services Special Interest Group
Lekkerland Endowed Chair for Convenience and Marketing
EBS Business School, Germany

Timothy Keiningham
Global Chief Strategy Officer and Executive Vice President
IPSOS Loyalty, USA

Ming-Hui Huang
Distinguished Professor of Electonic Commerce
National Taiwan University, Taiwan

Shashi Matta
Assistant Professor of Marketing
Ohio State University, USA