Conference Committee

October 2-5, 2008 • Washington, DC, USA

Co-Chair – Roland Rust
Distinguished University Professor and David Bruce Smith Chair in Marketing
Executive Director, Center for Excellence in Service
University of Maryland, USA

Co-Chair – P. K. Kannan
Harvey Sanders Associate Professor of Marketing
Director, Center for Excellence in Service
University of Maryland, USA

Jim Spohrer
Director Almaden Services Research & Innovation Champion,
IBM Almaden Research Center, USA

Doreen Conrad
Chief, Trade in Services Section
International Trade Centre, Switzerland

Doug Morse
Former Vice President Global Support
Oracle Corporation, USA

Robin Qiu
Founding Chair, INFORMS Service Science Section
Associate Professor of Information Science, Pennsylvania State University, USA

Michael Dorsch
Chair, AMA Services Special Interest Group
Professor of Marketing, Clemson University, USA