Professor Hui Liao

Hui Liao, Ph.D.
Associate Professor of Management and Organization
Research Director, Center for Excellence in Service
Robert H. Smith School of Business, University of Maryland

4506 Van Munching Hall
College Park, MD 20742
Phone: (301) 405-9274
E-mail: hliao@rhsmith.umd.edu
Department web page »

Primary Research Areas

  • Leadership
  • Service Behavior/Quality
  • Diversity and Inclusion
  • Creativity and Proactivity
  • Strategic Human Resource Management
  • Cross-cultural Management

Download Publications

Raub, S., & Liao, H. (in press). Doing the right thing without being told: Joint effects of initiative climate and general self-efficacy on employee proactive customer service performance. Journal of Applied Psychology.

Liu, D., Liao, H., & Loi, R. (in press). The dark side of leadership: A three-level investigation of the cascading effect of abusive supervision on creativity. Academy of Management Journal.

Wang, M., Liao, H., Zhan, Y., & Shi, J. (2011). Daily customer mistreatment and employee sabotage against customers: Examining emotion and resource perspectives. Academy of Management Journal, 54, 312-334.

McKay, P. F., Avery, D. R., Liao, H., & Morris, M. A. (2011). Does diversity climate lead to customer satisfaction? It depends on the service climate and business unit demography. Organization Science, 22, 788-803.

Joshi, A., Liao, H., Roh, H. (2011). Bridging domains in workplace demography research: A review and reconceptualization. Special Issue, “Walking New Avenues in Management Research Methods and Theories: Bridging Micro and Macro Domains.” Journal of Management, 37, 521-552.

Liao, H., Liu, D., & Loi, R. (2010). Looking at both sides of the social exchange coin: A social cognitive perspective on the joint effects of LMX and TMX relationship quality and differentiation on creativity. Academy of Management Journal, 53, 1090-1109.

Chuang, C. H., & Liao, H. (2010). Strategic human resource management in service context: Taking care of business by taking care of employees and customers. Personnel Psychology, 63, 153-196.

Liao, H., Toyo, K., Lepak, D, & Hong, Y. (2009). Do they see eye to eye? Management and employee perspectives of high performance work systems and influence processes on service quality. Journal of Applied Psychology, 94, 371-391.

Joshi, A., Lazarova, M. B., & Liao, H. (2009). Getting everyone on board: The role of inspirational leadership in geographically dispersed teams. Organization Science, 20, 240-252.

Liao, H., Chuang, A., & Joshi, A. (2008). Perceived deep-level dissimilarity: Personality antecedents and impact on overall job attitude, helping, work withdrawal, and turnover. Organizational Behavior and Human Decision Processes, 106, 106-124.

Liao, H., & Subramony, M. (2008). Employee customer orientation in manufacturing organizations: Joint influences of customer proximity and senior leadership team. Journal of Applied Psychology, 93, 317-328.

Liao, H., & Chuang, A. (2007). Transforming service employees and climate: A multi-level multi-source examination of transformational leadership in building long-term service relationships. Journal of Applied Psychology, 92, 1006-1019.

Liao, H. (2007). Do it right this time: The role of employee service recovery performance in customer-perceived justice and customer loyalty after service failures. Journal of Applied Psychology, 92, 475-489.

Lepak, D.P., Liao, H., Chung, Y., & Harden, E. (2006). A conceptual review of human resource management systems in strategic human resource management research. In J. Martocchio (Ed.), Research in Personnel and Human Resources Management, Vol. 25, 217-271. Oxford, UK: Elsevier.

Joshi, A., Liao, H., & Jackson, S. E. (2006). Cross-level effects of workplace diversity on sales performance and pay. Academy of Management Journal, 49, 459-481.

Liao, H., & Rupp, D. E. (2005). The impact of justice climate and justice orientation on work outcomes: A cross-level multifoci framework. Journal of Applied Psychology, 90, 242-256.

Liao, H., Joshi, A., & Chuang, A. (2004). Sticking out like a sore thumb: employee dissimilarity and deviance at work. Personnel Psychology, 57, 969-1000.

Liao. H., & Chuang, A. (2004). A multilevel investigation of factors influencing employee service performance and customer outcomes. Academy of Management Journal, 47, 41-58.

Glomb, T. M., & Liao, H. (2003). Interpersonal aggression in work groups: Social influences, reciprocal and individual effects. Academy of Management Journal, 46, 486-496.