Primary Research Areas
Raub, S., & Liao, H. (in press). Doing the right thing without being told: Joint effects of initiative climate and general self-efficacy on employee proactive customer service performance. Journal of Applied Psychology.
Wang, M., Liao, H., Zhan, Y., & Shi, J. (2011). Daily customer mistreatment and employee sabotage against customers: Examining emotion and resource perspectives. Academy of Management Journal, 54, 312-334.
McKay, P. F., Avery, D. R., Liao, H., & Morris, M. A. (2011). Does diversity climate lead to customer satisfaction? It depends on the service climate and business unit demography. Organization Science, 22, 788-803.
Joshi, A., Liao, H., Roh, H. (2011). Bridging domains in workplace demography research: A review and reconceptualization. Special Issue, “Walking New Avenues in Management Research Methods and Theories: Bridging Micro and Macro Domains.” Journal of Management, 37, 521-552.
Liao, H., Liu, D., & Loi, R. (2010). Looking at both sides of the social exchange coin: A social cognitive perspective on the joint effects of LMX and TMX relationship quality and differentiation on creativity. Academy of Management Journal, 53, 1090-1109.
Liao, H., Toyo, K., Lepak, D, & Hong, Y. (2009). Do they see eye to eye? Management and employee perspectives of high performance work systems and influence processes on service quality. Journal of Applied Psychology, 94, 371-391.
Liao, H., Chuang, A., & Joshi, A. (2008). Perceived deep-level dissimilarity: Personality antecedents and impact on overall job attitude, helping, work withdrawal, and turnover. Organizational Behavior and Human Decision Processes, 106, 106-124.
Liao, H., & Subramony, M. (2008). Employee customer orientation in manufacturing organizations: Joint influences of customer proximity and senior leadership team. Journal of Applied Psychology, 93, 317-328.
Liao, H., & Chuang, A. (2007). Transforming service employees and climate: A multi-level multi-source examination of transformational leadership in building long-term service relationships. Journal of Applied Psychology, 92, 1006-1019.
Liao, H. (2007). Do it right this time: The role of employee service recovery performance in customer-perceived justice and customer loyalty after service failures. Journal of Applied Psychology, 92, 475-489.
Lepak, D.P., Liao, H., Chung, Y., & Harden, E. (2006). A conceptual review of human resource management systems in strategic human resource management research. In J. Martocchio (Ed.), Research in Personnel and Human Resources Management, Vol. 25, 217-271. Oxford, UK: Elsevier.