Research Interests
Health IT /Business Value of IT
Quality Transparency / Online Ratings
My current research focuses on (1) IT's impact on Health care and innovation; (2) information asymmetry problems in quality, with a focus on online rating systems and quality certification.
NEW! Our research with the Children's National Medical Center (CNMC) on Health IT is featured by Cerner (link)
Three papers from the collaboration have been presented at the Pediatric Academic Society Annual Meeting in Baltimore, Md.,
and the American Medical Informatics Association (AMIA) Annual conference in May, 2009.
“The Contingent Effects of Quality Signaling: Evidence from the Indian Offshore IT Services Industry” (with Anand Gopal and Ritu Agarwal), conditionally accepted at Management Science, 2009
“Are consumers more likely to contribute online reviews for hit products or niche products?” (with Chris Dellarocas), accepted at Journal of Management Information Systems, 2009
“Certification in the Indian ITS Offshoring Industry” (with Anand Gopal), MSOM, 2009
“It Takes 10 Years to Sharpen a Sword: a Study on the China ITS offshoring industry” (with Erran Carmel and Ning Zhang), MIS Quarterly Executive, 2008
“Consumer informedness and diverse consumer
purchasing behaviors: Traditional mass-market, trading down, and trading out
into the long tail” (with Eric Clemons), 2007, Electronic Commerce
Research and Applications.
“When Online Review Meets Hyperdifferentiation: a Study of Craft Beer Industry” (with Eric Clemons and Lorin Hitt), Fall 2006, Journal of Management Information Systems.
“IT and Product Variety: Evidence from Panel Data” (with Lorin Hitt), under review at Management Science
“Product Variety and Inventory Performance” (with Lorin Hitt and Hong Chen), under review at M&SOM
“The Performance Outcomes of Information
Technology in Healthcare: An Organizational Routines Perspective” (with JM
Goh and Ritu Agarwal), under review at Information Systems Research
“Revealing Yourself Online: Quality Disclosure in California Hospitals” (with Ritu Agarwal, Corey Angst, Jiban Khuntia, and Jeff McCullough), under revision.
"Health IT's impact on hospital efficiency and quality" (with JM Goh and Ritu Agarwal), International Health Economics Association Conference, 2009
“eBay reputation mechanism” (with Shun Ye and Siva Viswananthan), ICIS, 2009
“The Moderating Factors in Quality Signal” (with Anand Gopal and Ritu Agarwal), CIST, 2009
“How Does CMM Certification Create Value? Service Diversification, Location, and Competition in the Indian Software Exports Industry” (with Anand Gopal and Ritu Agarwal), Workshop on Information Systems Economics (WISE), Paris, France, 2008
“The Long Tail is Longer Than You Think”, (with Joseph Bailey and Hank Lucas), Workshop on Information Systems Economics (WISE), Paris, France, 2008
“Revealing Yourself Online: Quality Disclosure in California Hospitals” (with Ritu Agarwal, Corey Angst, Adams Dudley and Jiban Khuntia), presented at the Workshop on Information Systems Economics (WISE) 2007, Montreal, Canada.
“Quality Certification as Signal” (with Anand Gopal), presented at the Workshop on Information Systems Economics (WISE) 2007, Montreal, Canada
“To CMM or Not to CMM? Antecedents and Consequences of CMM Certification in the Indian Offshore Industry” (with Anand Gopal), Proceedings of the 27th International Conference on Information Systems (ICIS), Montreal, Canada (acceptance rate: 21%), 2007
“The Long Tail of Online Retailing”, with Joe Baily, Wolfgang Jan, Mingfeng Lin, Hank Lucas, and Siva Viswanathan, the 2007 Statistical Challenges in eCommerce conference at Connecticut.
“Consumer informedness and diverse consumer purchasing behaviors: Traditional mass-market, trading down, and trading out into the long tail” (with Eric Clemons), presented at the Workshop on Information Systems Economics (WISE) 2006 (acceptance rate: 34%)
“The Dynamics of Online Reviews” (with Bin Gu and Mingfeng Lin), presented at the Workshop on Information Systems Economics (WISE) 2006 (acceptance rate: 34%), 2006
“When Online Review Meets Hyperdifferentiation: a Study of Craft Beer Industry” (with Eric Clemons and Lorin Hitt), 39th Hawaii International Conference on System Sciences (HICSS), 2006; and Workshop on Information Systems Economics (WISE) 2004
“IT and Product Variety: Evidence from Panel Data” (with Lorin Hitt), Proceedings of the 25th International Conference on Information Systems (ICIS), Washington DC, 2004 (acceptance rate: 16%), 1st Runner-up for Best Overall Paper Award.
“How Product Variety Influences Firm Performance and JIT adoption” (with Gerard Cachon and Lorin Hitt), INFORMS Annual Meeting, Denver, 2004
“The Economics of Telecommuting: Theory and Evidence” (with Lorin Hitt), Proceedings of the 24th International Conference on Information Systems (ICIS), Seattle, 2003