Prof. Chrysanthos Dellarocas

Robert H. Smith School of Business
4341 Van Munching Hall
University of Maryland
College Park, MD 20742
U.S.A.
cdell@rhsmith.umd.edu

Education

Academic Experience

Other Professional Experience

Awards, Grants, and Distinctions

Publications

 

The Firm's Management of Social Effects. Marketing Letters, forthcoming (with D. Godes, D. Mayzlin, Y. Chen, S. Das, B. Pfeiffer, B. Libai, S. Sen, M. Shi and P.W.J. Verlegh).

 

Reputation Mechanism Design in Online Trading Environments with Pure Moral Hazard. Information Systems Research 16 (2), June 2005, 209-230.

 

The Digitization of Word-of-Mouth: Promise and Challenges of Online Reputation Systems. Management Science 49 (10), October 2003, 1407-1424.

 

Using Domain-Independent Exception Handling Services to Enable Robust Open Multi-Agent Systems: The Case of Agent Death. Journal of Autonomous Agents and Multi-Agent Systems 7 (1-2), July/September 2003 (with M. Klein, J.A. Rodriguez-Aguilar).

 

A Knowledge-Based Approach to Handling Exceptions in Workflow Systems, Computer Supported Collaborative Work (CSCW), August 2000 (with M. Klein).

 

A Knowledge-Based Approach for Handling Exceptions in Business Processes. Information Technology and Management, Vol. 1, 3, January 2000, pages 155-169 (with M. Klein).

 

Tools for inventing organizations: Toward a handbook of organizational processes. Management Science, Vol. 45, 3, March 1999, pages 425-43 (with T. W. Malone, K. Crowston, J. Lee, B. Pentland, G. Wyner, J. Quimby, C. S. Osborn, A. Bernstein, G. Herman, M. Klein, and E. O Donnell).

 

Algorithms for Search Trees on Message-Passing Architectures. IEEE Transactions on Parallel and Distributed Systems, Vol. 7, 2, February 1996 (with A. Colbrook, E. A. Brewer and W. E. Weihl).

 

Software Tools for a Process Handbook (with A. Bernstein, T. W. Malone and J. Quimby). IEEE Bulletin of the Technical Committee on Data Engineering, Vol. 18, 1, March 1995, pages 41-48.

 

Portable software for multiprocessor systems. Computing and Control Engineering Journal, November 1992, pages 275-281 (with A. Colbrook, W. Weihl, E. Brewer, W. Hsieh, A. Joseph, C. Waldspurger and P. Wang).

 

Online Reputation and Litigation as Mechanisms for Quality Assurance: Strategic Implications for Profits and Efficiency (with Y. Bakos).

 

Strategic Manipulation of Internet Opinion Forums: Implications for Consumers and Firms. 

 

How Often Should Reputation Systems Update a Trader's Reputation Profile? 

 

Using Online Ratings as a Proxy of Word-of-Mouth in Motion Picture Revenue Forecasting. 

 

 

Exploring the Value of Online Reviews to Organizations: Implications for Revenue Forecasting and Planning (with N. Awad Farag, M. Zhang) Proceedings of the 25rd International Conference on Information Systems (ICIS), December 2004, Washington, DC (15% acceptance ratio).

 

Efficiency through Feedback-contingent Fees and Rewards in Auction Marketplaces with Adverse Selection and Moral Hazard. Proceedings of the 4^th ACM Conference on Electronic Commerce, June 9-12, 2003, San Diego, CA, USA (19% acceptance ratio).

 

Cooperation without Enforcement? A Comparative Analysis of Litigation and Online Reputation as Quality Assurance Mechanisms (with Y. Bakos). Proceedings of the 23rd International Conference on Information Systems (ICIS), December 2002, Barcelona, Spain (19% acceptance ratio).

 

A knowledge-based methodology for designing robust multi-agent systems (with M. Klein, J.A. Rodriguez-Aguilar). First International Conference on Autonomous Agents and Multiagent Systems (AAMAS), Bologna, Italy, July 2002, page 661. (18% acceptance ratio).

 

Analyzing the economic efficiency of eBay-like online reputation reporting mechanisms. Proceedings of the 3^rd ACM Conference on Electronic Commerce, Tampa, FL, October 14-16, 2001 (22% acceptance ratio).

 

Mechanisms for coping with unfair ratings and discriminatory behavior in online reputation reporting systems. Proceedings of the 21^st International Conference on Information Systems (ICIS), Brisbane, Australia, December 2000 (15% acceptance ratio).

 

Immunizing online reputation reporting systems against unfair ratings and discriminatory behavior. Proceedings of the 2^nd ACM Conference on Electronic Commerce, Minneapolis, MN, October 17-20, 2000 (19% acceptance ratio).

 

An exception-handling architecture for open electronic marketplaces of contract net software agents (with M. Klein, J.A. Rodriguez-Aguilar). Proceedings of the 2^nd ACM Conference on Electronic Commerce, Minneapolis, MN, October 17-20, 2000 (19% acceptance ratio).

 

An Experimental Evaluation of Domain-Independent Fault Handling Services in Open Multi-Agent Systems (with M. Klein). Proceedings of the 4^th International Conference on Multi-Agent Systems (ICMAS-2000), July 2000, Boston, MA (20% acceptance ratio).

 

Designing robust, open electronic marketplaces of contract net agents (with M.Klein). Proceedings of the 20^th International Conference on Information Systems (ICIS), Charlotte, NC, December, 1999 (21% acceptance ratio).

 

Exception Handling in Agent Systems (with M.Klein). Proceedings of the Third International Conference on Autonomous Agents (Agents '99), Seattle, Washington, May 1-5, 1999, pages 62-68 (29% acceptance ratio).

 

A Knowledge-Based Approach for Handling Exceptions in Business Processes (with M. Klein). Proceedings of the 8th Workshop on Information Technologies and Systems (WITS'98), Helsinki, Finland, December 12-13, 1998 (Best Paper Nominee).

 

The SYNTHESIS Environment for Component-Based Software Development. Proceedings of the 8^th International Workshop on Software Technology and Engineering Practice (STEP97), London, UK, July 14-18, 1997.

 

A Coordination Perspective on Software System Design. Proceedings of the 9^th International Conference on Software Engineering and Knowledge Engineering (SEKE97), Madrid, Spain, June 17-20, 1997, pages 569-578.

 

Towards A Design Handbook for Integrating Software Components. Proceedings of the 5^th International Symposium on Assessment of Software Tools (SAST97), Pittsburgh, PA, June 2-5, 1997, pages 3-13.

 

PRELUDE: A System for Portable Parallel Software (with W. Weihl, E. Brewer, A. Colbrook, W. Hsieh, A. Joseph, C. Waldspurger and P. Wang). Proceedings of 4th International PARLE Conference (Parallel Architectures and Languages Europe), Paris, France, June 15-18, 1992, pages 971-972. Published as Springer Verlag Lecture Notes in Computer Science 605.

 

Proteus: A High-Performance Parallel-Architecture Simulator (with E. Brewer, A. Colbrook, W. Weihl). Proceedings of the 1992 ACM SIGMETRICS and PERFORMANCE 92 International Conference on Measurement and Modeling of Computer Systems, June 1-5 1992, Newport, Rhode Island, USA, pages 247-248.

 

An Algorithm for Concurrent Search Trees (with A. Colbrook, E. Brewer and W. Weihl). Proceedings of the 1991 International Conference on Parallel Processing, August 12-16, 1991, University Park, PA. Vol. 3, pages 138-141.

 

Reputation Mechanisms. Handbook on Information Systems and Economics, T. Hendershott (ed.), Elsevier Publishing, forthcoming 2006.

 

Online Reputation Mechanisms. Chapter 20 in The Practical Handbook of Internet Computing. M. Singh (Ed.) Chapman & Hall/CRC, 2004.

 

Building Trust On-Line: The Design of Robust Reputation Mechanisms for Online Trading Communities. Information Society or Information Economy? A combined perspective on the digital era, Doukidis, G., Mylonopoulos, N. and Pouloudi, N. (Eds.), Idea Book Publishing 2004, pp. 95-113.

 

Toward a Design Handbook for Integrating Software Components. Organizing Business Knowledge: The MIT Process Handbook, Malone, T. W., Crowston, K., and Herman, G.A. (Eds.), MIT Press, 2003, pp. 109-128.

 

A Coordination Perspective on Software Architecture. Organizing Business Knowledge: The MIT Process Handbook, Malone, T. W., Crowston, K., and Herman, G.A. (Eds.), MIT Press, 2003, pp. 291-332.

 

Designing Robust Business Processes (with M. Klein). Organizing Business Knowledge: The MIT Process Handbook, Malone, T. W., Crowston, K., and Herman, G.A. (Eds.), MIT Press, 2003, pp. 423-440.

 

A Coordination Perspective on Software System Design. Organizing Business Knowledge: The MIT Process Handbook, Malone, T. W., Crowston, K., and Herman, G.A. (Eds.), MIT Press, 2003, pp. 497-515.

 

Goodwill Hunting: An Economically Efficient Online Feedback Mechanism for Environments with Variable Product Quality. Agent-Mediated Electronic Commerce IV. Designing Mechanisms and Systems, Padget, J., Shehory, O., Parkes, D., Sadeh, N., and Walsh, W. E. (Eds.) Lecture Notes in Computer Science 2351, Springer Verlag, pp. 238-252.

 

Chrysanthos Dellarocas and Rosaria Conte (editors). Social Order in Multiagent Systems. Kluwer Academic Publishers, Boston, July 2001.

 

A Knowledge-Based Approach for Designing Robust Business Processes (with M. Klein). Business Process Management: Models, Techniques, and Empirical Studies, Wil van der Aalst, Jorg Desel, Andreas Oberweis (editors), Lecture Notes in Computer Science 1806, Springer-Verlag, pages 50-65.

 

Chrysanthos Dellarocas, Ioannis Cavouras, Christos Halkiopoulos. The UNIX Operating System and the C Programming Language. Greek Computer Society Press, Athens, Greece, 1986 (in Greek).

 

Chrysanthos Dellarocas, George Papakonstantinou, Panayiotis Tsanakas. The EMPIX Operating System. Athens, Greece, 1990 (in Greek).

 

Reciprocity, Free Riding and Participation in Online Reputation Systems (with M. Fang, C. Wood) Workshop on Information Systems and Economics (WISE), Seattle, WA, December 2003.

 

Contractual Agent Societies: Negotiated shared context and social control in open multi-agent systems. Workshop on Norms and Institutions in Multi-Agent Systems, 4^th International Conference on Multi-Agent Systems (Agents-2000), Barcelona, Spain, June 2000.

 

Civil Agent Societies: Tools for inventing open agent-mediated electronic marketplaces (with M. Klein). Proceedings of the Workshop in Agent-Mediated Electronic Commerce (co-located with IJCAI'99), Stockholm, Sweden, July 1999.

 

An Architecture for Constructing Self-Evolving Software Systems (with M. Klein, H. Shrobe). Proceedings of the 3^rd International Software Architecture Workshop, Orlando, Florida, November 1-2, 1998.

 

Toward Exception Handling Infrastructures in Component-based Software. Proceedings of the International Workshop on Component-based Software Engineering, 20^th International Conference on Software Engineering (ICSE), Kyoto, Japan, April 25-26, 1998.

 

Software Component Interconnection Should Be Treated as a Distinct Design Problem. Proceedings of the 8^th Annual Workshop on Software Reuse (WISR), Columbus, Ohio, March 23-26, 1997.

 

Using a Process Handbook to Design Organizational Processes (with J. Lee, T. W. Malone, K. Crowston and B. Pentland). Proceedings of the AAAI 1994 Spring Symposium on Computational Organization Design, Stanford, California, March 21-23, 1994, pages 50-56. Published by the AAAI Press as Technical Report SS-94-07.

 

Computer system and computer implemented process for representing software system descriptions and for generating executable computer programs and computer system configurations from software system descriptions (with Malone, T.W.). US Patent No. 6,370,681 (April 9, 2002). Canadian Patent No. 2,249,386 (June 27, 2003).

 

A computerized handbook of processes (with Malone, T.W., Crowston, K., Lee, J., and Pentland, B.). US Patent No. 6,070,163 (May 30, 2000) and European Patent No. 0692113 (October 14, 1998).

 

Computer system for displaying representations of processes (with Malone, T.W., Crowston, K., Lee, J., and Pentland, B.). US Patent No. 5,819,270 (October 6, 1998).

Media Quotes

 

Interview with Technology Anchor Erica Hill, CNN Headline News, June 30, 2003.

 

More Companies Pay Heed to Their 'Word of Mouse' Reputation. The New York Times, June 23, 2003.

 

Making and breaking sales through 'word of mouse' International Herald Tribune, June 24, 2003.

 

Ex-Mormon Web site widens with views, questions of faith. The Salt Lake Tribune, June 28, 2003.

 

Online Reputation Systems. Esther Dyson's Release 1.0, 21 (9), October 23, 2003.

 

Online amateur movie reviews predict box office success. NetworkWorldFusion, June 7, 2004.

 

Move Over, Jeffrey Lyons: On-Line Movie Ratings Accurately Predict Box Office Success. TMC.net, June 4, 2004.

 

Inside Move: MIT prof proffers new B.O. predictor Yahoo! being touted as way to forecast grosses. Variety, June 20, 2004.

 

Better Than Two Thumbs Up. CIO Magazine, September 15, 2004.

 

Do Film Critics Still Matter? Associated Press article widely circulated on CNN, MSNBC and hundreds of newspapers in the U.S.A., October 26, 2004.

 

The Moviegoer: What social scientists and economists can tell us about our cinematic preferences. Slate, June 16, 2005.

Courses Taught and Developed

 

Strategic Information Systems.
Case-based core IT course for first-year U. Maryland MBA students.

 

Data Management Systems.
Full-semester U. Maryland MBA elective course on database management systems.

 

Advanced Business Technologies for Business Applications.
Elective course taught at NYU Stern School of Business, Fall 2001.

 

Information Systems: From Technology Infrastructure to the Networked Corporation.
Core IT course for MIT Sloan first-year MBA students.

 

Information Technology I.
Undergraduate course presenting a broad coverage of technology concepts underlying modern computing and information management.

 

Business Technologies.
MBA elective course covering the current and emerging technologies that enable electronic business processes.

Executive Education

 

Aligning Information Technology and Business Strategy (5-day course.)
Special Sloan Executive Seminar for the Young Presidents Organization (international organization of young Chief Executive Officers). Taught in January 1999 and January 2000.

 

Developing an Internet Business Strategy (2-day course.)
Taught in January 2000.

 

Digital Economy and eBusiness (3-day course.)
Taught at the Athens University of Economics and Business in December 1999.

 

Managing the IT Infrastructure for Global Competitiveness (5-day course.)
Taught twice in May 1998 and May 1999.

 

IT for non-IT Executives (2-day course.)
Taught in June 1998.

Editorial and Review Activities

 

Social Order in Multiagent Systems. Book published by Kluwer Academic Publishers, Boston, July 2001

 

Special issue on Adaptive Workflow Systems, Journal of Computer Supported Cooperative Work (with Mark Klein, Abraham Bernstein)

Associate Editor, Information Systems Research, 2005-today

Associate Editor, Management Science, 2005-today

 

Associate Editor, Electronic Commerce Research, 2001-2002

 

NSF Division of Information and Intelligent Systems

 

Swiss National Science Foundation

 

United States-Israeli Binational Science Foundation (BSF)

 

3^rd ACM Conference on Electronic Commerce, Tampa, FL, October 2001 (tutorials chair)

 

First International Joint Conference on Autonomous Agents and Multi-Agent Systems, Bologna, Italy, July 2002 (tutorials chair)

 

Workshop on Information Systems and Economics (WISE), December 2004, Washington, DC, USA.

 

1^st Interdisciplinary Symposium on Reputation Mechanisms in Online Communities (April 2003), Cambridge, MA, USA.

 

1^st Workshop on Norms and Institutions in Multi-Agent Systems, Autonomous Agents Conference (Agents 2000), Barcelona, Spain

 

2^nd Workshop on Norms and Institutions in Multi-Agent Systems, Autonomous Agents Conference (Agents 2001), Montreal, Canada

 

Workshop on Adaptive Workflow Systems, Conference on Computer-Supported Collaborative Work (CSCW'98), Seattle, Washington, USA;

 

International Workshop on Component-Based Software Engineering, Kyoto, International Conference on Software Engineering (ICSE97), Kyoto, Japan

 

ACM Conference on Electronic Commerce 2004, 2006

 

INFORMS Conference on Information Systems and Technology (CIST) 2005

 

Workshop on Peer-to-Peer Systems and Economics 2005

 

First Interdisciplinary Workshop on Statistical Challenges in E-Commerce (Steering Committee Member) 2005

 

International World Wide Web Conference 2003

 

International Conference on Information Systems (ICIS) 2001, 2002

 

Workshop on Information Technology and Systems (WITS) 2003, 2000, 1999

 

Autonomous Agents Conference (Agents) 2001

 

International Conference on the Design of Cooperative Systems (COOP) 2000

 

International Conference on Software Engineering and Knowledge Engineering (SEKE) 1999, 1998

 

Management Science

 

Information Systems Research

 

MIS Quarterly

 

Communications of the ACM

 

European Journal of Operations Research

 

IEEE Transactions on Data and Knowledge Engineering

 

IEEE Transactions on Systems, Man and Cybernetics

 

IEEE Transactions on Internet Technology

 

Journal of Autonomous Agents and Multiagent Systems

 

Electronic Commerce Research

 

Computer Supported Cooperative Work

 

Journal of Engineering Valuation and Cost Analysis

 

Journal of Information Technology and Management

 

Software Practice and Experience

Personal

 

Born February 1, 1967.

 

E.U. and Swiss citizenships. U.S. Permanent Resident.

 

Married. No children.

 

Fluent in English, Greek. Excellent knowledge of Spanish, French. Good knowledge of German, Portuguese.