Courses in Operations Management

BUDT 724 Operations Management

Prerequisites: BUSI 630. Credit will be granted for one of the following: BUSI 724 or BMGT 734. Formerly BMGT 734. 

This course covers concepts of operations management applied to both manufacturing and services, and can be divided into two broad areas. The first area includes operations strategy, process analysis and design, which include analysis of process flows and bottlenecks, waiting time models, and statistical quality control. The second is supply-chain management, which includes forecasting, JIT, linear programming, and advanced topics in inventory management.

BUDT 732 Decision Modeling with Spreadsheets

Prerequisites: BUSI 620 and BUSI 671. Credit will be granted for one of the following: BUSI 732 or BMGT 732. Formerly BMGT 732. 

The applicability and use of decision and management science models have increased dramatically in recent years due to the extraordinary improvements in computer, information and communication technologies. These developments in hardware and user interfaces such as spreadsheets have been complemented by the availability of large volumes of data, such as the automatic capture of point-of-sale information, and easy access to large databases. Personal computers and friendly interfaces have become effective "delivery vehicles" for powerful decision models that were once the exclusive province of experts. In this course, we will examine ways in which complex managerial problems can be tackled with decision models using spreadsheets. Includes linear and nonlinear optimization models, decision making under uncertainty and simulation models.

BUDT 758x Pricing and Revenue Management

Prerequisite: BUSI 630 and BUSI 650.

Revenue (or yield) management (RM) first emerged in the post-deregulation US airline industry, and hit the jackpot in the mid 90's with American Airlines RM scoring $1 billion annual incremental revenues (almost 100% profit). The business strategy reformed the entire transportation and tourism industry, as well as telecommunications, broadcasting, ticketing, healthcare, fashion, manufacturing etc. Recently RM evolved to a new dimension with internet companies practicing dynamic and targeted pricing or auctions for products, services or advertisement slots. The WSJ identifies RM as "The number one emerging business strategy, a practice poised to explode"; the internet stands as a stimulating environment behind this explosion. Any business that has a fixed capacity and a perishable product or service is a candidate for revenue management, as long as customers vary in their willingness to pay. 

A specialized course on dynamic pricing and revenue management is meant to provide you with the right bundle of tools and principles, drawn from several disciplines (Operations, Microeconomics, Decision Modeling, Statistics, Marketing, IS) in order to maximize profits. The RM solution integrates pricing with sales and inventory management strategies. The first part of the course addresses pricing issues (pricing under various constraints, non-linear pricing, markdown pricing), from a combined economics and marketing perspective. The second part of the course provides tools and methods for combined pricing and capacity management decisions from an operational perspective.

BUDT 758x Project Management in Dynamic Environments

A great deal of knowledge work performed in today's organizations is project-based. thus project management skills are crucial to the performance of most managers. While project management techniques are well established, the turbulent environment faced by many projects presents unique challenges to the project manager.

This course teaches the basics of project management as codified in the Project Management Institute's (PMI) Project Management Body of Knowledge (PMBOK). Covering the PMBOK facilitates preparation for PMI certification. In addition to the PMBOK, the course examines how this knowledge may be applied to technology-related projects. Participants also gain experience using project management tools and managing projects using a project management simulation.

Although no significant technology background is required for the class (a small amount of class time will be devoted to relevant technology), students will be expected to be proficient in quantitative models and oral presentations. During the course, teams will be running a web-based project management simulation; the simulator is integrated with Microsoft Project.

Topics Include:

  • Project organization
  • Time and cost estimation
  •  Managing quality and risks
  •  Project Staffing
  •  Challenges of managing IT projects
  •  Project Management tools

BUDT 758x Six Sigma

Six Sigma's DMAIC (define-measure-analyze-improve-control) breakthrough improvement strategy and methods are addressed with the intent of providing both understanding and applications level knowledge. Target level of content mastery upon course completion is comparable to 'Six Sigma Black Belt' and requirements include completion of a project that is 'six sigma greenbelt' level.

BUSI 790 Management of Technology

Prerequisite: None. 

Students are introduced to a variety of strategic and operational issues that arise when managing in the presence of technological innovation, and provide techniques to approach these issues. Topics include the formulation of innovation strategies, technology diffusion and forecasting, the process of developing new products and services, productivity measurement, and the implementation of process technologies aimed at improving productivity (manufacturing and services)