Agenda
Friday, November 18, Van Munching Hall

8:00 a.m.
Continental Breakfast

8:30 a.m.
Introductory Remarks
Dr. Howard Frank, Dean

9:00 a.m.
Keynote Speaker
Managing IT-Enabled Transformational Change
Robert H. Spicer, II, Executive Vice President/Chief Information Officer, Chevy Chase Bank

10:00 a.m.
Panel: Managing Disruptive Change in the Service Industry
Moderator: Dr. Wendy Moe, Assistant Professor of Marketing
Panelists
Barry Shufeld, BNS Associates, LLC
Rob Deichert, Advertising.com
Daniel Nolle, Senior Financial Economist, Office of the Comptroller of the Currency

11:00 - 11:15 a.m. Break

11:15 - 11:45 a.m.
Speaker: Scott Weitzman, Senior Director, J.D. Power and Associates

11:45 a.m. - 12:30 p.m.
Panel: How Infomediaries Have Transformed Auto Retailing
Moderator: Dr. Joe Bailey, Program Co-Chair, Director of the Center for Electronic Markets and Enterprises
Panelists:
Dr. Sanjay Gosain, Assistant Professor of Information Systems
Mario W. Cardullo, P.E. Counselor, Technology and Entrepreneurism, U.S. Department of Commerce

12:30 p.m. Lunch
Dr. Arjang Assad, Associate Dean
Dr. G. Anandalingham, Chair of the Decision and Information Technologies Department

1:30 p.m.
Speaker: Mark Ferrel, CEO, Universata

2:00 p.m.
Speaker: Dr. Ross Martin, Director of Business Technology, Pfizer

2:30 p.m. Break

2:40 p.m.
Panel: Managing Transformational IT Changes in Health Care
Moderator: Dr. Ritu Agarwal, Program Co-Chair, Director, Center for Health Information and Decision Systems
Panelists:
Dr. Steve Labkoff, Director, Team Leader, U.S. Business Technology and
Information Science, Pfizer Global Pharmaceutical (PGP)
Dr. Victor Plavner, Chairman MD/DC Collaborative
Aidan Farrell, Senior Manager, Emerging Business Technology, AstraZeneca
Dr. John Cuddeback, Chief Medical Information Officer, MedStar

4:00 p.m.
Adjourn