Journal of Service Research

Best Article Award

The Best Article Award is presented annually to the best article in the previous volume of JSR. The winning article, as well as a set of finalist articles, are chosen by the JSR Editorial Review Board. The authors of the winning article are awarded plaques and a cash prize of $2000 at the AMA Frontiers in Service Conference. The Best Article Award is sponsored by IBM, the world's largest service company and leader of Services Science, Management and Engineering initiative.

2008 Winner

Janet Turner Parish, Leonard L. Berry, and Shun Yin Lam, "The Effect of the Servicescape on Service Workers"  (February 2008)

2008 Finalists

Mark S. Rosenbaum, James Ward, Beth A. Walker, and Amy Ostrom, "A Cup of Coffee With a Dash of Love: An Investigation of Commercial Social Support and Third-Place Attachment"  (August 2007)

Celso Augusto de Matos, Jorge Luiz Henrique, and Carlos Alberto Vargas Rossi, "Service Recovery Paradox: A Meta-Analysis" (August 2007)

Kate Walsh, Cathy A. Enz, and Linda Canina, "The Impact of Strategic Orientation on Intellectual Capital Investments in Customer Service Firms" (May 2008)

Previous Winners and Finalists (PDF)

JSR Best Reviewer Award

The quality of the Journal of Service Research is dependent on the tireless work of many dedicated reviewers, and especially the superb panel of experts that makes up the JSR Editorial Review Board. The journal has benefited tremendously from the Editorial Board’s selfless hard work and high-quality reviews, and the Journal’s 2005 reviewing statistics show an average turnaround time to authors of new submissions to be only 45 days, made possible by a median review time of 29 days across JSR reviewers. Out of all of the fine reviewers, JSR annually recognizes one reviewer who has 1) provided reviews of exceptional quality, 2) quicker review times than average, and 3) more reviews completed than average. The award is presented at the AMA Frontiers in Service Conference.

2008 Winner of JSR Best Reviewer Award

Ben Schneider, Valtera Corporation

Previous Best Reviewers (PDF)