Journal of Service Research

JSR Advisory Board

Len Berry (Texas A&M, USA) (Marketing)

Richard Chase (University of Southern California, USA) (Operations)

Kevin Clancy (Copernicus Marketing Consulting and Research, USA)

Claes Fornell (University of Michigan, USA) (Marketing)

Christian Gronroos (Swedish School of Economics, Finland) (Service Management)

Patrick Harker (Wharton, USA) (Operations)

Richard L. Oliver (Vanderbilt University, USA) (Marketing)

Adrian Payne (University of New South Wales, Australia) (Relationship Management)

Roland Rust (University of Maryland, USA) (Marketing)

Benjamin Schneider (University of Maryland, Valtera Corporation, USA) (Human Resources)

Jagdish Sheth (Emory University, USA) (Relationship Management)

Jim Spohrer (IBM Almaden Research Center, USA) (Service Science)

Barton Weitz (University of Florida, USA) (Marketing)

Anthony Zahorik, (ACNeilsen Burke Institute, USA)

JSR Editorial Review Board

Lerzan Aksoy (Koc University, Turkey)

Eugene Anderson (Michigan, USA) (Marketing)

Tor Wallin Andreassen (Norwegian School of Management, Norway) (Marketing)

Eric Arnould, (Arizona, USA) (Retailing and Consumer Sciences)

Emin Babakus (University of Memphis, USA)

Julie Baker (Texas Christian University, USA)

James Barnes (Memorial University of Newfoundland, Canada)

Len Berry (Texas A&M, USA) (Marketing)

Mary Jo Bitner (Arizona State, USA) (Marketing)

David Bowen (Arizona State, USA) (Marketing)

Michael Brady (Florida State, USA) (Marketing)

Eileen Bridges (Kent State, USA)

Rod Brodie (Auckland, New Zealand) (Marketing)

Stephen W. Brown (Arizona State, USA) (Marketing)

Steve P. Brown (Houston, USA) (Marketing)

Richard Chase (Southern California, USA) (Operations)

Charles Colby (Rockbridge Associates, USA)

Mark Colgate (Victoria, Canada)

Pratibha Dabholkar (Tennessee, USA)

Peter Danaher (Auckland, New Zealand) (Marketing)

Moshe Davidow (Yizrael Valley College, Israel)

Ko de Ruyter (Maastricht, Netherlands) (Marketing)

Naveen Donthu (Georgia State, USA) (Marketing)

Bo Edvardsson (Karlstad, Sweden) (Service Management)

Michael Ewing (Monash, Australia)

James Fitzsimmons (Texas, USA) (Operations)

Gila E. Fruchter (Bar-Ilan, Israel) (Marketing)

Olivier Furrer (Nijmegen, Netherlands) (Marketing)

Mark Gabbott (Monash, Australia)

Eitan Gerstner (California, USA)

Dwayne Gremler (Bowling Green, USA)

Evert Gummesson (Stockholm, Sweden) (Service Management)

Kevin Gwinner (Kansas State, USA)

Thorsten Hennig-Thurau (Bauhaus University, Germany) (Marketing-Media Research)

Charles Hofacker (Florida State, USA) (Electronic Commerce)

Maria Holmlund-Rytkönen (Swedish School of Economics, Finland) (Service Management)

Robert Johnston (Warwick, USA) (Operations)

P.K. Kannan (Maryland, USA) (Electronic Commerce)

Ujwal Kayande (Penn State, USA) (Marketing)

Timothy Keiningham (IPSOS Loyalty, USA)

Sheryl Kimes (Cornell, USA) (Operations)

Ray Kordupleski (Customer Value Management, USA)

Michel Kostecki (Neuchâtel, Switzerland) (Marketing)

Piyush Kumar (Georgia, USA) (Marketing)

Shun-Yin Lam (Nanyang, Singapore) (Marketing)

Katherine Lemon (Boston College, USA) (Marketing)

Veronica Liljander (Swedish School of Economics, Finland)

Ben Liu (Butler, USA) (Marketing)

Paul Maglio (IBM Corporation, USA) (Service Science)

Anna Mattila (Penn State, USA) (Hospitality-Service Management)

Janet McColl-Kennedy (Queensland, Australia)

Richard Metters (Emory, USA) (Operations)

Peter Mills (Oregon, USA) (Management)

Vikas Mittal (Pittsburgh, USA) (Marketing)

Paddy Padmanabhan (INSEAD, Singapore) (Marketing)

Xing Pan (California at Riverside, USA) (Marketing)

Paul Patterson (University of New South Wales, Australia)

John Pelligrino (MeadWestvaco, USA)

Leyland Pitt (Simon Fraser, Canada)

Anat Rafaeli (Technion, Israel) (Management)

Arvind Rangaswamy (Penn State, USA) (Electronic Commerce)

Brian Ratchford (Texas at Dallas, USA) (Marketing)

Kristy Reynolds (Alabama, USA)

Javier Reynoso (ITESM, Mexico)

Inger Roos (Karlstad, Sweden) (Service Management)

Aleda Roth (Clemson, USA) (Operations)

Roland Rust (Maryland, USA) (Marketing)

Benjamin Schneider (Maryland, Valtera Corporation, USA) (Human Resources)

Steven Shugan (Florida, USA) (Marketing)

Jagdip Singh (Case Western Reserve, USA) (Marketing)

Jim Spohrer (IBM Corporation, USA) (Service Science)

Bernd Stauss (University of Eichstaett-Ingolstadt, Germany)

Teresa Swartz (Cal Poly-San Luis Obispo, USA) (Marketing)

David Tansik (Arizona, USA) (Human Resources-Operations)

Steven Taylor (Illinois State, USA) (Marketing)

Nikos Tsikriktsis (London Business School, United Kingdom) (Operations)

Michael Tsiros (Miami, USA) (Marketing)

Steve Vargo (Hawaii at Manoa, USA) (Marketing)

Sajeev Varki (South Florida, USA) (Marketing)

Peter Verhoef (Groningen, Netherlands)

Rohit Verma (Cornell, USA) (Operations)

Glenn Voss (Southern Methodist, USA) (Marketing)

Janet Wagner (Maryland, USA) (Marketing)

Jochen Wirtz (National University, Singapore) (Marketing)

Jinhong Xie (Florida, USA) (Marketing)

Anthony Zahorik (AC Nielsen Burke Institute, USA)

Valarie Zeithaml (North Carolina, USA) (Marketing)