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Journal
of Service Research
About
JSR
 The Journal of Service Research, considered
the world’s leading journal in service research,
is indexed by the Social Science
Citation Index, ABI/Inform, and other
leading publication indexes.
Founded by Roland Rust, Executive Director of the Center
for Excellence in Service, JSR features
an Editorial Board made up of the world’s
leading service experts, from both academia
and the business world. The journal is sponsored
by the Center for Excellence in Service,
in conjunction with Sage Publications
and is edited by A. Parasuraman, (University
of Miami).
JSR
is published quarterly, and new article
submissions are being accepted. JSR has
earned an international reputation as a
necessary resource for academics and business
people with an interest in knowing the latest
research results in service.
The purpose of the Journal of Service
Research is to be a first-rate
outlet for the best service research.
The journal is international in scope,
in keeping with the increasing
globalization of business,
multi-disciplinary, in keeping with how
the best management is done, and
relevant to the business world, in a
majority of its articles. JSR
strives to be
the leading outlet for the most advanced
research in service marketing, e-Service,
service operations, service human resources
and organizational design, service information
systems, customer satisfaction and service
quality, and the economics of service.
The Journal of Service Research is an
"academic" journal in terms of rigor, but
a "managerial" journal in that its articles
are readable and have practical content.
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Subscription Information
SAGE Publications -
Journal of Service
Research
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Listing of Issues
Please download this
PDF document
to view the Table of Contents
for all issues of JSR. The document is
bookmarked by volume, number and issue
date.
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EDITOR
A. Parasuraman (James W.
McLamore Chair in Marketing, University
of Miami)
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founding
Editor
Roland T. Rust (David Bruce
Smith Chair in Marketing, University of
Maryland)
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Call for Papers
The Journal of Service Research invites
the submission of original manuscripts.
Articles for the journal are expected to
be "academic" in terms of rigor, but "managerial"
in terms of readability and practical content.
Articles of any length will be considered,
as long as the contribution to length ratio
remains high. The journal employs a double
blind review process, and each article is
sent to three reviewers. Prospective authors
should submit the article electronically
in MS Word,
JMR/JM format to:
A. Parasuraman, Editor
Journal of Service Research
jsr@miami.edu
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