June 10-13, 2010, Karlstad, Sweden
Conference Committee
Co-Chair – Roland T. Rust
Distinguished
University Professor
David Bruce Smith Chair in Marketing
Executive Director,
Center for Excellence in Service
University of Maryland,
USA
Co-Chair – Bo Edvardsson
Professor
Director, CTF - Service
Research Center
Karlstad University, Sweden
Co-Chair - Anders Gustafsson
Professor
CTF - Service Research Center
Karlstad University, Sweden
Stefan Nusser
Functional Manager, Almaden Services Research
IBM Almaden Research Center,
USA
Anat Rafaeli
Harry Levensfeld Chaired Professor of Industrial Engineering,
Technion Israel Institute of
Technology, Israel
Ralph Badinelli
Chair, INFORMS Service Science Section
Professor of Business Information Technology,
Virginia Polytechnic Institute and State University, USA
Thomas L. Baker
Chair, AMA Services Marketing Special Interest Group
Associate Professor,
Clemson University, USA
