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About the Center
OVERVIEW
The Center for Excellence in Service
(CES) is a nonprofit organization
composed of individuals dedicated to
service strategy and research. CES
combines its unique perspective of
customer point-of-view and an
exploration of a variety of services
(with a focus on information technology)
in order to provide business leaders and
academics with the latest knowledge in
service research. CES also
implements practical business objectives
into its academic research, and this
dynamic creates a partnership between
the business world and academia.
Founded in 2000 and led by Director P.K. Kannan and Executive Director
Roland Rust, CES
aspires to become the world's leading
research center in service. CES
accomplishes this mission through
conferences, journals and publications
of research, and its relationships to
its Center Members. Highlights of CES's success include the Frontiers in
Service Conference, the Journal of
Service Research (indexed by the
Social Science Citation Index),
the National Technology Readiness
Survey , and research conducted
through the Netcentric Behavioral
Lab.
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