About the Center

OVERVIEW

The Center for Excellence in Service (CES) is a nonprofit organization composed of individuals dedicated to service strategy and research. CES combines its unique perspective of customer point-of-view and an exploration of a variety of services (with a focus on information technology) in order to provide business leaders and academics with the latest knowledge in service research. CES also implements practical business objectives into its academic research, and this dynamic creates a partnership between the business world and academia.

Founded in 2000 and led by Director P.K. Kannan and Executive Director Roland Rust, CES aspires to become the world's leading research center in service. CES accomplishes this mission through conferences, journals and publications of research, and its relationships to its Center Members. Highlights of CES's success include the Frontiers in Service Conference, the Journal of Service Research (indexed by the Social Science Citation Index), the National Technology Readiness Survey , and research conducted through the Netcentric Behavioral Lab.