Best Practitioner Paper

The 2013 Best Practitioner Paper Presentation highlights the work of business practitioners presented during the concurrent sessions. The conference committee selected three of the most promising, worthy abstracts submitted for this year's conference. These abstracts were presented during a special designated track during the Friday (July 5) concurrent sessions (sessions 1-3), during which a selection committee, chosen by the Co-Chairs, viewed and judged each presentation. 

2013 Finalists for the Best Practitioner Paper Award

 “B2C Service Innovation Creating the Second Business Growth: A Case Study of the 7-Eleven in Taiwan”

Chung-Cheng Tu, Chun-Fang Li, Huei-Mei Liang and Chih-Hung Yuan 

“Forecasting Profit from Service Delivery Contracts”

Jeanette Blomberg, Anca Chandra, Neil Boyette, Sechan Oh and Ray Strong 

2013 – Winner 

“Perceptions Are Relative: An Examination of the Relationship between Relative Satisfaction Metrics and Share of Wallet”
Lerzan Aksoy, Alexander Buoye, Bruce Cooil, Arne De Keyser, Timothy L. Keiningham, Bart Larivière and Edward C. Malthouse