Frontiers in Service Conference

Founded in 1992 by Roland Rust, the Frontiers in Service Conference is considered by many to be the world's leading annual conference on service research.  The conference is global and draws attendees from dozens of countries from all over the world.  It is sponsored by INFORMS, the American Marketing Association, and the Center for Excellence in Service at the University of Maryland, and is hosted by various organizations worldwide.  The conference is held outside the United States every third year.  In recent years the conference has been held in Taiwan, Australia, and the Netherlands.

The Frontiers in Service Conference features a unique international mix of business people and academics, and a cross-functional list of topics, including service science, service innovation, service marketing, service operations, service human resources, service information technology, e-service, service innovation, and customer relationship management. Speakers at the conference include many of the world's leading service experts, including high-ranking executives and prominent academics.

2014 Frontiers in Service Conference

June 26-29, 2014

Conference Highlights: 23rd Annual Frontiers in Service Conference Held at University of Miami

This summer, academic experts and business leaders from countries around the world will gather in Miami, Florida for the 23rd Annual Frontiers in Service Conference, hosted by the School of Business Administration at the University of Miami. Conference attendees will have the opportunity to present their research on a variety of cross-functional topics and attend a pre-conference doctoral consortium organized by the AMA SERVSIG.  This year’s event sponsors include the American Marketing Association SERVSIG, INFORMS Service Science Section, the University of Maryland’s Center for Excellence in Service, and the University of Miami’s Center for International Business Education and Research.

School of Business Administration
University of Miami
Miami, Florida, USA

Co-sponsored by:

Center for Excellence Service
University of Maryland, College Park
College Park, Maryland, USA


A. Parasuraman
Professor of Marketing
James W. McLamore Chair in Marketing
School of Business Administration
University of Miami, USA

Roland T. Rust
Distinguished University Professor
David Bruce Smith Chair in Marketing
Executive Director, Center for Excellence in Service
University of Maryland, USA