News & Events

The CES offers research, educational, and networking opportunities, adding to the intellectual vibrancy of the Smith School. Our Annual Frontiers In Service Conference held annually in June brings scholars and managers from all over the world to present their cutting edge service research. 

Use this page to check out the latest news, feature stories, and upcoming events for the Center for Excellence in Service at Smith.

May 04, 2016
World Class Faculty & Research
Comments Comments

Online services such as OpenTable make it easy for consumers to make restaurant reservations — and not show up. But higher-end restaurants are fighting back, and the trend is global. Smith School marketing professor Janet Wagner says the lack of human interaction in online reservation systems lets consumers cancel without feeling responsible for the consequences....

Apr 27, 2016
Comments Comments

Consumers in the on-demand economy don’t have to wait for what they want. They can go online, order a product or service, and then wait for it to arrive within minutes or hours. The National Technology Readiness Survey, authored by fellows of the Smith School's Center for Excellence in Service, has measured U.S. attitudes and behaviors toward technology since 1999. Here are findings from the latest survey, which focuses...

Apr 21, 2016
World Class Faculty & Research
Comments Comments

The results of the latest National Technology Readiness Survey (NTRS), which shows the on-demand economy continuing to flourish, were featured in the April 14, 2016 Harvard Business Review.

Feb 23, 2016
Experiential / Reality-based Learning
Comments Comments

The Center for Excellence in Service at the university of Maryland's Robert H. Smith School of Business is proud to announce the Smith Hospitality Business Fellows (HBF) program. The HBF is the newest addition to the Smith School’s portfolio of undergraduate business fellows programs. Students in the Hospitality Business Fellows program will learn strategic tools and analytical skills they need to succeed as business leaders.

Feb 18, 2016
Comments Comments

High-performing marketing managers from four global firms met at the University of Maryland’s Robert H. Smith School of Business for Cohort Three of the Professional Services Leadership Initiative (PSLI). This two-session program is organized by the Center for Excellence in Service and the Office of Executive Programs at Smith.

Apr 29, 2015
World Class Faculty & Research
Comments Comments

Congratulations to the faculty and PhD alumni from the marketing department at the University of Maryland's Robert H. Smith School of Business!

Apr 09, 2015
World Class Faculty & Research
Comments Comments

High-performing marketing managers from four global firms met at the University of Maryland’s Robert H. Smith School of Business as part of Cohort Two of the Professional Services Leadership Initiative (PSLI). This two-session program is organized by the Center for Excellence in Service and the Office of Executive Programs at Smith.

Mar 26, 2015
World Class Faculty & Research
Comments Comments

Working professionals with an interest in the Washington, D.C., region have a new source for bite-sized business insights, delivered weekly to their inboxes from the University of Maryland’s Robert H. Smith School of Business.

Jan 28, 2015
World Class Faculty & Research
Comments Comments

Roland Rust, active with research and academic institutions in England and the Netherlands, is one of two people this year to be elected a Fellow of the European Marketing...

Jan 14, 2015
World Class Faculty & Research
Comments Comments

The American Marketing Association has selected Professor Roland Rust at the University of Maryland's Robert H. Smith School of Business as an inaugural AMA Fellow in a new program that honors top marketing academics.

Pages