Office Of Smith IT
Smith School of Business
Van Munching Hall, Rm 3520
College Park, MD 20742
(for Blackboard Requests)
Mon-Fri (9 a.m. - 5 p.m.)
Browser Requirements and Known Issues
Sometimes Blackboard is tricky with browsers, users may encounter
different browser related issues from time to time. Make sure your
machine have updated Java version and use compatible browsers. If
necessary, you may want to try different browser to see if your problem
can be treated.
and cookies turned on. For both Windows PC and Macintosh OS users, generally we
IE 6 & above and Firefox 3.0 or
higher for best compatibility with the Blackboard. If the browser you
used having a problem when trying to access a file, you may try another browser.
Blackboard website has a list of Supported Browsers, Plugins & Operating Systems
for Release 8.0.
Note: To identify the version of a browser, open the browser,
click Help, and view the About information (e.g., About Internet Explorer, About
Blackboard application uses Java technology in many areas. If some pages do not
function well in your browser, you may need to install Java Runtime Environment
(JRE) for All Operating Systems from
http://www.java.com/en/download/manual.jsp. In most cases Blackboard will
initiate this Java installation when needed.
Users have reported a variety of Blackboard problems when using IE 8 and Firefox
3.5. Issues can be anything from a submit button not working, your browser
freezing, or text typed into a text box not saving. Please refer to Browsers,
Pop-up Blockers & Cookies for a listing of recommended browsers. Blackboard is
aware of the problems and is working on permanent solutions. In the meantime
here are some steps you can take if you are having trouble. ALWAYS watch the
Announcements and Smith IT News channels on the Blackboard and ELMS login pages.
They regularly announce and update information about known issues that may
If none of these steps work for you, you can try another browser
if you have in emergency. Or you can try to roll back to an older
certified browser, such as IE 7 or Firefox 3.0 for the PC (download
here), and Safari 2 or 3 for the Mac.