MySmith (Citrix) FAQ

Why can't I run any of the Citrix applications?

First, you want to make sure is that you have the Citrix client installed.  If you do not have it installed, you can download the installer from the Downloads folder of the Smith Citrix Portlet.

Second, make sure you are using IE or Firefox.  Chrome and Safari are not currently supported.

Where can I download the Citrix client?

It can be found in the Downloads folder of the Smith Citrix Portlet.

How do I save files to (or load files from) my local computer?

While using the application, save the file like you normally would (ex:  File > Save).  A file browser will popup and ask the location of where you want to save the file.  Choose (C:) C$ on 'Client' which is the local drive on the computer you are using.

If get an "Access is Denied" message when trying to select the C: drive, you have to change the File Security preference in your Citrix client.  To do that, right-click on the Citrix icon located on the bottom right corner of your screen > Open Connection Center > File Security.  Make sure you change the access to Full Access to allow the application to read AND write to your local computer.

What software is on the portal? 

Can I request software additions?

Faculty are invited twice a year to submit requests for academic software needs.  Software requests must be made using this form.